Privacy Policy

Account information: your name, phone number, email, gender and date of birth provided at registration.

Identity verification: to keep the community safe we verify identity through our KYC provider. Identity documents are processed by the provider and are not stored on Tezly servers.

Shipment and trip data: routes, dates, package details, package photos, and delivery evidence such as pickup photos and delivery videos.

Communications: messages exchanged between senders and carriers, and support requests.

Device and usage data: device identifiers, app version, and basic analytics used to operate and improve the service.

Location: approximate location captured at delivery steps where available, to document the handover.

To operate the marketplace: match senders with carriers, enable offers, chat, and delivery.

To keep users safe: identity verification, fraud prevention, dispute handling, and enforcing our rules.

To communicate with you: transactional notifications such as one-time passwords, delivery updates, and important account notices.

To improve Tezly: understand usage and fix issues.

With the other party in a match: limited profile information (such as name and rating) is shared between a sender and carrier who agree on a delivery.

With service providers: identity verification, messaging, notifications, storage and hosting providers that process data on our behalf under contract.

For legal reasons: when required by law or to protect the rights and safety of our users.

We do not sell your personal data.

We keep your data while your account is active and as required for legal, security and dispute purposes.

You can request account deletion. Accounts are first deactivated (soft delete) and permanently removed within 30 days, except where longer retention is legally required.

You may access, correct, or delete your personal data, and object to or restrict certain processing.

To exercise these rights, contact us using the details below.

We use encryption in transit, access controls, and pre-signed uploads for media. No method of transmission or storage is completely secure, but we work to protect your data with industry-standard measures.

For any privacy question or request, contact us at privacy@tezly.app.